Open an Office app and sign in, if prompted. When the uninstall is finished, restart your computer. If only one version is listed, you can go to Step 3: Check your Office 365 subscription status. If more than one version appears, right-click the version you aren't using and select Uninstall. You might see multiple versions installed, like this: In the Search Programs and Features box (upper-right corner) of Programs and Features, search for the word office. Windows 7 Click Start > Control Panel > Uninstall a program. Windows 8.1 or 8 Right-click the Start button (lower-left corner), select Control Panel, and then select Programs and Features. Windows 10 On the Windows 10 task bar, type Control Panel in the Type here to search box, select Control Panel in the search results, and then select Programs and Features. Open Control Panel using the steps below for your operating system: Let's uninstall any versions of Office you aren't using before we continue to troubleshoot. You'll need to sign in using this address to activate Office.Īctivation can fail if you have multiple copies of Office installed. This is the address that the product key is associated with. Review the partial email address that's shown as the owner of the Office product. If you still have your product key, you can see the email address that was used to buy or subscribe to Office by doing the following: If it's not, your email address won't work for signing in to Office.
Your Office product or Office 365 subscription should be listed there. To check if your email account is associated with Office, sign in at. If you're at work or school, you may need to log in using your work or school account instead of your personal email account. Please try signing in using all your personal email addresses in case you bought Office using a different email address.
Office 2013 Step 1: Sign in with the right account If Office still won't activate, choose your Office version for additional troubleshooting help. If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Office 365. Try this: Check for multiple copies of Office Having two installs can cause activation conflicts. You may not realize you have more than one copy installed. Step 2: Check for multiple copies of Office You'll see "We couldn't find any Office products" if you use the wrong address.
If Office asks you to sign in, enter the account you used to buy Office. To restore all features of Office, you'll need to fix the problem that's causing activation to fail. If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. Applies To: Excel for Office 365 Word for Office 365 Outlook for Office 365 More.
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